How to Book
Lakehills sits about 17 miles out from our shop in Boerne, so a spring call here isn't a same-block run - it's a trip we plan for.
Describe the failure
When you call, tell us whether the door won't budge, dropped on one side, or you heard a bang and now the opener strains against dead weight. That detail decides what's riding in the truck before we leave Boerne: torsion springs, extension springs, the right wind bars, cables if the break tore one.
Clear the garage
A broken spring is a dangerous DIY job and a fast one for us once we're on site, but we'd rather load the correct parts once than make the drive twice. If you can, have the garage cleared so we're not working around a parked car or storage boxes when we get there.
No walk-in counter
We book the visit around that 17-mile stretch, not around a walk-in counter - there isn't one in Lakehills, and we're not pretending otherwise. You can see the rest of what we handle in the area at our Lakehills garage door page. This page is just the spring call.
What Can Go Wrong
Most houses in Lakehills went up in the mid-1990s, median build year 1996, which means a lot of doors are on their second or even third spring set by now - the originals from a 1996 build have long since fatigued out, and springs that got swapped once in the 2000s or 2010s are due again.
Spring snap and bang
The common failure is a torsion spring snapping clean, usually heard as a loud bang from inside the garage, followed by a door too heavy to lift by hand.
Extension cable failure too
On older extension-spring setups still hanging on from that same building wave, a frayed or snapped cable alongside a worn spring is just as common. Either way, the opener will try to force a door it can't lift, which burns out the gears or strips the plastic drive if you keep hitting the button.
Coil rust from humidity
We also see rust pitting on the coils themselves - this area doesn't get the hard freezes that crack metal, but humidity and seasonal temperature swings still take a toll on springs that are 15 to 25 years old.
Doing It Yourself
Don't. A wound torsion spring holds enough stored tension to break a bone or worse if the winding bar slips, and that's true whether the door is new or from the 1996-era batch common out here.
Identify spring type
What you can safely do yourself: look at the spring and tell us if it's torsion (one or two springs above the door, on a bar) or extension (a spring stretched along each upper track). That alone saves us a guess on parts before we've driven the 17 miles out.
Unplug strained opener
You can also check that the opener isn't being forced - if the door won't lift and the motor is straining, unplug the opener so you're not burning out the gears while you wait for the call.
Leave bar and clamps
Beyond that, leave the bar and the clamps alone. We don't cut corners on this one: a spring job done wrong doesn't fail quietly, it fails toward whoever's standing near it.
Why It Happens Here
Lakehills' housing stock clusters tightly around 1996, which puts a large share of doors at the age where factory springs are well past their rated cycle count - most torsion springs are rated for somewhere in the 10,000-cycle range, and a door opened twice a day for close to three decades gets there. The area's climate band is mild with occasional freeze risk, so we're not dealing with the extreme cold-snap spring failures you'd see further north, but the swing between summer heat and the odd freeze still stresses coiled steel over time, speeding up fatigue on top of simple cycle count. With roughly 2,289 households in Lakehills and a median income of $85,409, we tend to see people holding onto a working door and opener longer rather than replacing early - which is sound, until the spring itself is the thing that's worn out underneath a door that's otherwise fine.
What the Repair Takes
A straightforward torsion spring swap, once we're on site, usually runs under an hour - most of that time is spent winding the new spring to the correct tension and cycling the door a few times to check balance.
Cables checked alongside spring
Extension spring jobs, common on some of the older Lakehills builds, are often quicker but we still check both cables while we're in there, since a cable that's about to go is just as dangerous as the spring itself.
Special-order spring parts
The honest limitation: we carry the common spring sizes on the truck, but an unusual or discontinued door model from the 1990s sometimes takes a special-order part, and that call we make upfront rather than after we've driven out.
Honest timeline upfront
We'd rather tell you it needs a day or two than show up and improvise. For the Boerne-side version of this same repair, see garage door spring repair in Boerne.
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